Bereavement Advice

A funeral ceremony is a very personal thing to arrange and it is likely that you will be called upon to do this at a time of stress. We are on hand to guide and advise you so the funeral service is exactly as you intended. Any thoughts or wishes you have, as well as any information you can give us, will help us to carry out your wishes. Writing down a few notes is always useful to jog your memory. Many things can be changed prior to the service taking place, but virtually nothing afterwards. Please remember we are available at all times 24 hours a day – we are here to help. For a comprehensive guide please download our Bereavement Booklet.


WHAT TO DO WHEN A DEATH OCCURS

When a death occurs at home you should first contact the deceased’s Doctors, or whichever Doctor is on duty. The Doctor will need to certify that death has taken place.

If the deceased has been seen by the Doctor within the last fourteen days a death certificate can normally be issued, and the Doctor will advise as to the availability of it.

After the Doctor has visited, it may be your wish that the deceased be moved to our Chapel of Rest. This can be arranged by telephone at any hour, day or night.

If the death has occurred in a Hospital, Nursing or Residential home, most of the procedures mentioned will have been carried out, and with your consent, the deceased moved to our Chapel of Rest. A member of staff will be able to advise you upon the availability of the death certificate.
In all cases the death certificate must be taken to the Registrar of Births, Marriages and Death .

Please click below to download a full leaflet including this information and more

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REGISTRATION OF A DEATH

By law, a death must be registered in the district in which the death occurred. We can advise and can make an appointment for you to register the death as appointments must be booked in advance.

When visiting the Registrar, it is helpful if you can take with you the deceased’s medical card, although if at the time you cannot find it, this will not prevent your being able to register the death.

The persons able to register a death are as follows:-

  • A relative of the deceased.
  • Persons present at the death.
  • The occupier of the house where the death occurred
  • The person arranging the funeral.

Please note that the funeral director is not able to do this for you.

The registration of a death is a simple procedure. The Registrar will require you to provide the following information:

  • The date and place of Birth and Death.
  • The full name of the deceased
  • The deceased’s home address.
  • The marital status of the deceased.
  • The occupation (if any) of the deceased
  • If the deceased is female, her maiden name and her husband’s full name and occupation.

The Registrar will issue a GREEN CERTIFICATE in most cases, and it is very important you give this to us at the first available opportunity.

Copies of the Registrar’s entry (sometimes called death certificates) can be obtained from the Registrar upon payment of the current fee. You will need these for; Insurance claims, Probate (if the deceased has left a will), Bank Accounts, Pension Schemes, National Savings, Premium Bonds, etc. Special copies are issued for Friendly Societies.

Registrar’s Office, Seaclose, Fairlee Road, Newport PO30 2QS
Tel 01983 821000 – Hours Mon – Fri 9.00am – 4.30pm

Be sure to ask us about the ‘Tell Us Once’ Service offered by the Registrar which can assist in informing the Department of Work & Pensions, DVLA, Passport Office etc